Make complex, ambiguous problems simple
Hit targets that can't be seen

Make complex, ambiguous problems simple.

Hit targets that can't be seen.

Product and Experience Design Lead

Product and Experience Design Lead

Systems Thinker

Systems Thinker

IA/Content

IA/Content

Researcher

Researcher

What does good design and research outcomes look like here?

Client portal's facilitated revenues up 50,000%+, 80%+ sales rate (That's not the top of the chart)

0-to-1 design reducing $700m org's production overhead by up to 50%

Design concepts making training unnecessary across entire platform

Deep impact design across services, processes, and other invisible dynamics

Guidance, clarity, for stakeholders, developers, and designer mentees alike

What does good design and research outcomes look like here?

Client portal's facilitated revenues up 50,000%+, 80%+ sales rate

(That's not the top of the chart)

0-to-1 design reducing $700m org's production overhead by up to 50%

Design concepts making training unnecessary across entire platform

Deep impact design across services, processes, and other invisible dynamics

Guidance, clarity, for stakeholders, developers, and designer mentees alike

Nathan's work, leadership, and advocacy all drastically impacted both our design philosophy and product direction, and is a huge part of the reason why the TechOps team has the defacto fastest growing products (by revenue, effectiveness, and popularity) and team in the company, and possibly the industry.

Work