Résumé, 2024

Résumé, 2024

General strengths

General strengths

Research/strategy:

Research/strategy:

Complex problem definition

Complex problem definition

Product definition

Product definition

User research, deep synthesis

User research, deep synthesis

Data Analysis

Data Analysis

Systems thinking

Systems thinking

0-to-1 Design

0-to-1 Design

Usability testing

Usability testing

Prototyping

Prototyping

Concept testing

Concept testing

Visual Skills:

Visual Skills:

Hi-fi, lo-fi user interface design

Hi-fi, lo-fi user interface design

Interaction design

Interaction design

Light motion design

Light motion design

Mapping/Diagramming

Mapping/Diagramming

Other Skills:

Other Skills:

Information architecture

Information architecture

Content strategy and design

Content strategy and design

Form Design

Form Design

Survey Design

Survey Design

Design mentorship

Design mentorship

Other work

Committee, Interaction Awards

2017 - 2021

2017 - 2021

Planning committee, IxDA NYC

2019 - 2021

2019 - 2021

Mentor, UXPA

2019 - 2020

2019 - 2020

Volunteer, Interaction Week 17

2017

2017

Product Design Lead

Product Design Lead

NORTHWESTERN MUTUAL Nov 2021 - May 2024

Northwestern Mutual

Nov 2021 - May 2024

Designed complex features regularly achieving 80-90% scores on System Usability Scale

Designed complex features regularly achieving 80-90% scores on System Usability Scale

Delivered major UI refreshes for entire Underwriting, Application journeys w/ product team

Delivered major UI refreshes for entire Underwriting, Application journeys w/ product team

Executed design while coaching designers with anywhere from 0 to 10 years of experience

Executed design while coaching designers with anywhere from 0 to 10 years of experience

Drove project direction in ambiguous conditions w/ low clarity from partners/stakeholders

Drove project direction in ambiguous conditions w/ low clarity from partners/stakeholders

User Experience Design Lead (Prior: Designer)

User Experience Design Lead

(Prior: Designer)

TRANSPERFECT, TECH-OPS Jul 2015 - Oct 2021 (Designer: Nov 2014 - Jul 2015)

TransPerfect, Tech-Ops

Jul 2015 - Oct 2021

(Designer: Nov 2014 - Jul 2015)

TransPerfect, Tech-Ops Jul 2015 - Oct 2021

(Designer: Nov 2014 - Jul 2015)

Led 0-to-1 design of flagship B2B translations product. Examples of design impact:

Led 0-to-1 design of flagship B2B translations product. Examples of design impact:

Revenue growth: $310k to $180m in 7 years (50,000%, YoY: 125% to 1,100%)

Grew product from lowest revenue tech product org to company flagship in 3 yrs

Sold to clients at rate of 83% of sales attempts, vs 8% for other company products

Client onboarding time of 2 days, vs 4-8 weeks for other products in company

Ease of use translated into needing less than 50 training sessions for 20,000+ users

Spearheaded design/product direction of work mgmt product. Examples of design impact:

Voluntarily adopted by almost 85% of company user base in 1st year of launch

Digitally transformed production process for $800m+ org from towards single platform

Reduced daily workload for almost every production team in entire company, up to 50%

Drove key production divisions to mold entire work process around platform, by choice

Led design of other major 0-to-1 products and features

Led design of other major 0-to-1 products and features

Managed team of 3, providing cover, guidance, and support

Managed team of 3, providing cover, guidance, and support

Spearheaded research, interaction design, spec/copywriting, info. architecture, mapping

Spearheaded research, interaction design, spec/copywriting, info. architecture, mapping

Collaborated cross domains: stakeholders, product, front/backend dev, support, solutions

Collaborated cross domains: stakeholders, product, front/backend dev, support, solutions

First User Experience Designer in a $450m, 4,500+ employee business

First User Experience Designer in a $450m, 4,500+ employee business

Served as domain expert, design advisor, secondary visual designer

Served as domain expert, design advisor, secondary visual designer

Provided process guidance to senior stakeholders, rest of team, & other teams around org

Provided process guidance to senior stakeholders, rest of team, & other teams around org

Favored digital tools

Favored digital tools

Visual Design

Visual Design

Figma

Figma

Sketch

Sketch

Diagramming/IA

Mapping/IA

Whimsical

Whimsical

Figjam

Figjam

Excel

Excel

Prototyping

Prototyping

Axure

Axure

Keynote

Keynote

Light Code

Light Code

Other work

Committee, Interaction Awards

2017 - 2021

Planning committee, IxDA NYC

2019 - 2021

Mentor, UXPA

2019 - 2020

Volunteer, Interaction Week 17

2017